Customer CareEvery contact center will tell you they care – but Fusion proves it in three ways few centers can match.
Forge deeper relationships though Behavioral-Based Hiring. When a leading online gaming company brought their business to Fusion, we didn’t assign the best people on staff...we recruited the best people we could find. We ran radio and newspaper ads recruiting true gaming experts. They naturally spoke the lingo of the customers and related completely to their experience. The results have been amazing ever since. (See video.)
Get closer to your customers with Operations-Based Management. Unlike virtually any other contact center, Fusion's client partnerships are managed through our operations team. This approach eliminates the “middle man” and allows you to deal directly with the individuals responsible for delivering your results.
Profit from Multiple Industry Experience. We work with clients in many diverse industries, from skin care to IP telephony. The result: we draw on a broader range of experiences to develop innovative solutions