Staffing

Fusion has completely re-imagined the way a contact center is staffed. In the traditional model, rote work and minimal growth opportunities lead to high turnover rates, which in turn required continual hiring to maintain staff levels across the entire contact center.

By investing more in our agents, Fusion enjoys dramatically higher retention rates. This allows for a unique approach where Fusion can focus its hiring criteria to meet the needs of a specific client.

Think about it -- every contact center promises you ‘skilled’ agents. Fusion is among a select few that staffs its relationship with your organization with agents that are recruited, hired and trained based on how well they fit the needs and personalities of your specific customer profile.

Fusion uses assessment tools and multi-tiered hiring processes to find people who naturally complement the personality type of your customers. Once Fusion finds the right candidates, they are offered a position, hired and then the real work begins with our Training initiatives. Please click here to see how Fusion Trains your newly hired Agents

 

People

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