LocationsOur three contact centers in California and Nevada provide strategic advantages that lead to closer access to your customers with a more personal level of service. Here's How:
Draw on some of the deepest talent pools in the nation. Fusion has had great success recruiting tech-savvy, service-oriented, results-driven agents. This ensures a highly qualified team of skilled professionals who care about your customers’ needs.
Enjoy reliable service backed up by multiple locations. Fusion’s three locations provide redundant backup of service in the event of a technical outage. All customers can be routed to another center if there is a temporary or significant outage.
Gain close access to your customers in an open, relaxed environment. Every Fusion center features a unique layout, with wide aisles specifically designed to make it easier to roam from station to station and experience the customer interactions taking place on the floor.