Equipped For SuccessYour Fusion team of agents are equipped with a powerful suite of tools that ensure success when working with your customers…
CRM data integration. Your Fusion agents act as a seamless extension of your own company -- with secure, immediate access to key account details.
Intelligent contact routing. Incoming contacts are routed not only to your assigned team of agents, but to those agents who have shown outstanding performance on specific contact types.
Cutting-edge platforms. When your customers choose to communicate online, your Fusion agent is equipped with powerful web, chat and email tools. This technology automates common responses and frees each agent to bring their personal empathy to the customer’s question.